TERMS OF SERVICE
Last Updated: August 18, 2023
We are dedicated to ensuring your satisfaction with our products. We understand that there may be occasions when you need to return or exchange an item. This Refund Policy outlines the terms and procedures for requesting refunds or exchanges for purchases made on our website. By making a purchase from us, you agree to comply with this policy.
1. Eligibility for Refunds and Exchanges
1.1 Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, please contact our Customer Service team within 3 days of receiving the item. We will provide instructions on how to return the product for a full refund or exchange.
1.2 Change of Mind: If you change your mind about a product you've purchased, you may be eligible for a refund or exchange under the following conditions:
a) You initiate the return process within 3 days from the date of delivery.
b) The product is in its original condition, unused, and with all original tags and packaging.
2. Return Process
2.1 Initiation of Return: To initiate a return or exchange, please follow these steps:
a) Contact our Customer Service team at contact@dianaychang.com within the specified timeframe, providing your order number, reason for return, and any supporting photos (if applicable).
b) Our Customer Service team will guide you through the return process and provide you with a Return Authorization (RA) number and return instructions.
2.2 Packaging: Please ensure that the product is securely packaged to prevent damage during return shipping. Include the original packing slip or a copy of the order confirmation email along with the product.
3. Refund and Exchange Procedures
3.1 Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund or exchange within 7-14 days of receiving the return.
3.2 Refund Process: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
3.3 Exchange Process: If you are requesting an exchange, we will ship the replacement product to the address provided during the return process. Any price difference between the returned item and the replacement item will be charged or refunded accordingly.
4. Non-Eligible Items
4.1 Final Sale: Some items may be marked as final sale and are not eligible for returns or exchanges. This will be clearly indicated on the product description.
4.2 Personalized Items: Products that have been customized or personalized are generally non-returnable, unless they are damaged or defective.
5. Contact Information
5.1 If you have any questions or need assistance with the refund or exchange process, please contact our Customer Service team at contact@dianaychang.com.
We appreciate your trust in L’AMOUR DE SOI & JE SUIS ASSEZ and thank you for your commitment to self-love, self-worth, and mental well-being. We strive to provide you with a positive shopping experience and are here to assist you with any inquiries you may have.